WARRANTY
The Company offers one year Replacement Warranty for the product from the date of purchase.
The five operational parts of the machine carry One Year
Replacement Warranty:
1. Machine Handle
2. Head
3. Small Handle
4. Power Supply
5. Battery
Brushes and pads are consumables and therefore not covered under
warranty.
For Any Complaints:
● In case of any issues with the operational components of the machine
either register your complaint on our website (the Convenient way)
www.multimop.in or contact our customer care +91 99908 67700
(10 am - 5 pm, Mon-Sat)
● Our technical team will connect with you to understand the Issue faced
(may be on video call if necessary).
● If necessary we will dispatch new part to you via courier to your location
and you have to return the old defective part to the courier on reverse
pickup. Ensure that old defective part is packed in the same packing
box in which new part was sent.
1. The Company's Liability under the warranty will be limited only to
defects that occur under conditions of normal operation and proper usage.
2. It excludes defects occurring because of abuse, fault care or inadequate
maintenance, repair/ alternations to goods or parts by unauthorized
Individual/ Agencies and the use of electric supply for which the goods
are not designed.
3. Any breakage of plastic parts of the equipment is also excluded from
warranty coverage.
4. The Customer will have no claim under guarantee in respect of any
personal injury, damage to property or consequential damages arising
from utilization of the goods not in accordance with the user manual.
5. The Company liability under this guarantee shall in NO event and under NO
circumstances exceed the price paid by the customer to the company for
the goods stated in the Invoice.
